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7 Traits of a Great Landlord. Do You Have What It Takes?

February 6, 2024

Like any occupation, managing rental property requires a certain skill set. There are seven traits necessary for every good landlord. Master them all and you could be a great landlord. 


These traits come naturally to some people. Others can learn the necessary skills with some effort and practice. The reality, though, is that not everyone is cut out for the job. 


There is no shame in admitting that you don’t have the time, energy, or patience for one or more of these aspects of property ownership. But you can still reap the benefits of property ownership by finding a trusted company to provide great property management for your tenants.


How Do You Stack Up as a Good Landlord?

There are a lot of tasks involved in managing rental properties, and landlords who do it well have the following traits. These skills result in being able to attract and keep good tenants. This leads to a better bottom line that safeguards the owner’s investment.

1. People Skills

Being a landlord means remembering that tenants aren’t just a source of income, but real people with valid concerns. Good landlords have consideration and empathy for their renters and are mindful of potential issues that may arise. They keep the lines of communication open and work to maintain good relationships, while also respecting tenant privacy and boundaries. 


The job requires a keen eye to distinguish good potential tenants from bad, along with using tools like formal background checks. Landlords must also be able to set aside their personal feelings when they have to turn down an applicant, raise the rent, or terminate a lease. They need to be comfortable dealing with all kinds of personalities and good at conflict resolution.


For someone who doesn’t enjoy interacting with people or is squeamish at the thought of enforcing rules or delivering bad news, hiring a property manager can be the answer. These professionals are experts at dealing with people from all walks of life.

2. Customer Service

Landlords can’t forget that owning rental property is a business, and they need to keep their customers—the tenants—happy. Owners have a duty to provide a safe, comfortable place to live in order for their tenants to want to stay.


Consider any company’s efforts to give good customer service. A landlord’s job is not that different. They must:

  • be responsive to requests, complaints, and emergencies.
  • prioritize safety, security, and cleanliness.
  • charge a fair price.
  • be available 24/7.



Keeping tenants satisfied—and doing all the things that entails—can be a lot of work, especially when maintaining a large number of rental units. A great property management company can provide added support.


3. Flexibility

A lease agreement spells out the rights and responsibilities of both tenants and landlords, but a good landlord is flexible and open to reasonable requests. For example, a tenant might ask to paint the apartment. If the tenant is trustworthy and they agree upon a color, the landlord may decide it is in their best interest to allow it, and may even provide the paint.



Or, suppose a tenant’s sibling needs somewhere to stay for three weeks, but the lease has an occupancy limit. The landlord could choose to temporarily waive the limit and let them stay—provided they do not discriminate by allowing the same courtesy to all tenants should the need arise.

Good landlords have consideration and empathy for their renters and are mindful of potential issues that may arise.

4. Technical Know-How

We live in a digital world. Online portals and apps where tenants can pay rent, make maintenance requests, and communicate with the landlord are expected nowadays. 


Landlords can’t continue to do things the “old” way forever. Younger tenants are looking for even more convenience and innovation, not only in interacting with their landlords but in their homes as well. More than five years ago, a study found that 86% of millennials were willing to pay more for an apartment with “smart” features. Gen Z renters and those who come next will likely demand even more.



Good landlords must be knowledgeable about—and ready to embrace—the latest innovations for their tenants. If keeping up with technology is not a strong suit, they may want to explore hiring a property management company instead.


5. A Finger on the Pulse of the Industry

As mentioned above, keeping up with technology is important. So is paying attention to everything going on in the rental and real estate industry such as:




Good landlords are curious about what will make their investment properties more appealing, and therefore more profitable. A professional property manager can do it for you if this sounds like too much trouble.


6. Maintenance Expertise

A huge part of being a landlord is handling maintenance and repairs. Many owners think that the only way to keep maintenance costs low is to do it themselves. This is fine, as long as they have the abilities and time it takes to do the job effectively. But even someone with great handyman skills will struggle with larger projects and could get tired of being available 24/7. They’ll eventually want some time off or need to retire. 

Great property management companies have access to reliable, cost-effective workmen and cleaners. They may employ someone on-site for larger properties, or keep a list of contacts they can call upon as needed. And, managing multiple properties often allows them to lock in vendor and contractor discounts that an individual landlord might not have access to.


7. Business Abilities

Since running rental properties is a business, it takes someone organized and not afraid of dealing with a lot of paperwork. Good landlords have some financial and accounting knowledge.  They must also understand legal issues regarding fair housing and leases. 



Of course, a landlord can hire an accountant and attorney to handle these things, but they can also have a management company take care of it. Great property management companies worry about budgeting, paying bills, and collecting rent so the owner doesn’t have to. In addition, they will provide detailed reports and statements, keeping the landlord informed about the business’s financial well-being.

A Great Landlord Knows When to Consider a Property Management Company

For someone with the right traits, being a hands-on property owner is the perfect job. But that doesn’t mean someone lacking one or two of these characteristics can’t be a good landlord. In fact, getting the right kind of help might be what it takes to become a great landlord.


According to Business Wire, more than half of all landlords use a property management company, and another 24% are in the process of looking for one. This isn’t surprising, considering the amount of work self-managing rentals can be—especially for an owner who also has a full-time job.


Great property management companies handle what a landlord can’t do, or simply doesn’t want to do. By partnering with a professional company, they can provide the very best for their tenants.


In the St. Louis region, contact Select Leasing & Management to see how we can help.


Cover Image by Syda Productions by Canva.com


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As a Landlord, you can’t just “trust your gut” when it comes to letting a new tenant move into a rental unit. Some type of tenant background check is necessary to ensure the person is who they say they are, can pay rent, and won’t cause trouble or property damage. While there is no guarantee that someone will be a good renter or a bad one, a thorough screening process can help improve the odds. It’s also helpful to dig a little deeper than the usual questions for things landlords frequently forget, or that might be missed in a background check. The Importance of Tenant Screening Owning rental property is a business, and profits depend on collecting rent, minimizing expenses, and maintaining the investment’s value. Simply put, finding good tenants with tenant background checks is a wise business decision. Saying “yes” to the wrong person can cause property owners a lot of problems, like: Unstable finances due to unpaid or chronically late rent Increased maintenance, repair, and cleaning if tenants mistreat the property Losing good tenants driven out by a neighbor’s disruption Safety concerns and potential premises liability due to criminal behavior Legal fees if eviction proceedings are necessary The consequences of not doing background checks are far worse than the time and money it takes to do them in the first place. Ground Rules for a Tenant Background Check The U.S. Department of Housing and Urban Development’s Fair Housing Act makes it illegal to turn down applicants for the following: Race Color National Origin Religion Sex (including gender identity and sexual orientation) Familial Status Disability Not only is it against the law to even ask about these factors, but they have nothing to do with whether someone will be a good or bad tenant . Far more important information can be learned from a credit check, a criminal background check, and an application that asks for meaningful information about the applicant’s rental history. Landlords are within their rights to ask for the following: Employment and salary history Current income Social security number Driver’s license number Past evictions Credit history and bankruptcies Arrests, convictions, and inclusion on the sex offender list References Nothing prevents a person from lying about something on this list, but the information will be included in formal screenings. Inconsistencies in what’s written on the application and what comes to light with a background check are enough to justify turning down the application.  Landlords must get written consent to do tenant background checks for both criminal history and credit scores. An applicant’s refusal to give permission is itself a red flag that the person may have something to hide. Property owners are allowed to make background checks a requirement to consider an application . Things Landlords Frequently Forget to Ask During Screening Along with the standard background information listed above, there are some other things landlords can look into that can be helpful in making a rental decision. These topics can be added to the application so the answers are in writing. As long as all applicants are asked the same questions, they are not discriminatory. 1. What are the names of all occupants? There are several reasons why knowing exactly who will be living in the rental unit is important. Ideally, all adults should be included in the lease. This way, roommates, partners, and adult children can all be screened for criminal histories and red-flag behavior. It might seem trivial, but a follow-up question asking how many vehicles will be on the premises could be relevant if parking space is limited. Some leases include occupancy limits , either due to local laws or the landlord’s preference. This is another reason to ask for the names of both full-time and part-time occupants. Perhaps a tenant is the only full-time resident but has custody of several children on weekends or for the summer. Renting to them could violate the lease or Missouri housing standards . 2. Have you ever broken a lease or been asked to move? Evictions are usually a last resort, so the standard question about past evictions may not give a landlord enough information. Asking these questions instead can be revealing. A past landlord may have given warnings and threatened to evict someone, but the tenant moved before they had to follow through. Likewise, a tenant may have stopped paying rent and left before their lease expired. Either situation is a red flag. These questions can open a discussion to see if there is a reasonable explanation. 3. What is the status of prior arrests or convictions? 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