As a property owner, you know managing rental units is a big job. There comes a time when owners can’t, or simply don’t want to, do it on their own. Property leasing and management companies are there to lighten the load of the day-to-day work involved: Finding and screening tenants, administering the appropriate paperwork, collecting rent, and handling upkeep and repairs.
But there are a lot of property management companies out there. The best way to find one worth the cost involves getting answers to some probing questions.
When searching for a leasing and management company, some questions are no-brainers, such as what it will cost, what services are included, and how many references they have.
The not-so-obvious questions, however, can narrow the field of candidates. It’s not that these questions always have clear-cut “right” and “wrong” answers. The degree of importance an owner places on each question and its answer will vary. But unsatisfactory answers, or resisting to answer at all—that’s a red flag that there could be problems ahead.
The following questions may be uncomfortable for some management companies, but they are essential for owners if they don’t want surprises down the road.
A recent survey of landlords found that 40.6% have had to deal with a tenant who suddenly stopped paying rent, and 44.7% have had to evict someone. A management company is instrumental in finding and keeping good renters, and more importantly, dealing with the bad ones.
Aside from the standard questions about their rent-collection stats and what types of background checks they run on potential renters, a few strategic questions can help an owner judge the success of a manager’s tenant relations.
Fees are a key factor in hiring a leasing and management company. It’s important to understand the fee structure so you’re not blindsided by additional charges. The other money matter that must be discussed is rent collection. For example, most management companies these days offer an online payment option—one that doesn’t may have trouble collecting rent. Here are some other questions about fees and rent that can yield valuable information:
Overall care of both the interior and exterior of rental properties is a primary job of property management companies. It is essential to hire someone who has the ability to handle issues with plumbing, electrical, structural repairs, and landscaping. Some management companies employ their own staff to perform these tasks, while others subcontract out the work.
As with any business relationship, both parties must have confidence in who they choose to partner with. When looking for a leasing and management company, owners should feel free to ask for references. It is perfectly reasonable to want to ensure that the company has a good reputation for ethics, integrity, and transparency.
Basic information about the type, number, and location of properties serviced will tell you whether a management company has relevant experience. For example, making sure they know how to deal with things such as homeowners associations or an out-of-state owner if those apply. In addition, it’s important to thoroughly review the contract to be sure that the terms, fees, and conditions for cancellation are clear.
Some questions that might not immediately come to mind but can give even more data are:
Hiring a property management company can be a huge help for a property owner. When interviewing companies, ask questions that dig a bit deeper than basic information. This will help you find a good fit that will result in a long-lasting, profitable partnership built on mutual trust.
Select Leasing & Management offers world-class management services to residential properties throughout the six-county metro St. Louis region.
We’re happy to answer all of your questions—even the tough ones!
12851 Manchester Rd., Ste 110
St. Louis, MO, 63131