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Ask longtime St. Louis property owners the secret to their success, and many will mention working with a property management company they trust. They have seen their share of ups and downs, working with both property managers who let their investments become rundown and with those who added tremendous value from day one. Experienced property owners say changing property management companies has solved many problems.
That said, property owners are also advised to do their research before making a change in management companies. Once the research is done, property owners should get ready to tackle challenges related to planning, recordkeeping, and communication.
Before changing property management companies, smart property owners run through a checklist of what is wrong with their current company. Some of the most prevalent issues property owners have with management companies include:
Property owners also lose faith in their property management company when the property falls into disrepair, there is crime or vandalism, or communication from the company is lacking. Owners want and need regular reports from their property management company.
Once a property owner decides to change property management companies, they do a search and talk with company representatives. They consider how the property management companies address maintenance, tenant relations, rent collection, and more.
Before committing to a new property management company, property owners need answers about how to time the change:
After the owner reaches an agreement with a new property management company, the process of transferring records and materials to the new company begins. The new property management company is responsible for requesting and confirming receipt of key documents. In addition to keys for all units, property managers should ask for:
When property management companies do not transfer records to a new property manager, doing business becomes more difficult. For example, when tenants move out they expect to receive their security deposit back if they leave the unit in good condition. A new property management company needs a copy of a signed walk-through with the condition the unit was in when the tenant moved in. Without it, property managers are in a bind. They do not know how much of the security deposit to return to the tenant.
Tenants often react with fear when they learn a new company is buying the property. They worry about rent going up, changes in the conditions of their lease, or even demands for them to move out. Smooth the transition with communication. First, ask the prior management to tell tenants about the change in management. Then, the property owner needs to communicate with tenants, reassuring them that although management is changing, their leases are remaining intact.
A letter from the property owner needs to include:
End a letter to tenants with a concluding statement about the property management company’s excellent service and commitment to the quality of the property.
Property owners are in a great position to get more of what they want out of their investment when they change property management companies. Communicating their expectations sets the tone for a fruitful relationship. Follow these steps during the first 90 days with a new property manager:
Many property management companies make regular reports to owners on finances, maintenance, vacancies, work order completion, and more.
In St. Louis, Select Leasing & Management exceeds expectations for residential property management on a daily basis. We provide comprehensive property management services using the latest technology, including an online portal system. Give us a call today at 314-835-6002 or start the conversation
online. We look forward to seeing how we may be of service to you.
This piece was originally published on June 5, 2018.
Cover photo by ALotOfPeople on Canva.com