Blog Post

The Role of a Landlord vs. a Property Management Company

January 9, 2025

When many people think of a landlord, they picture someone who fixes things that are broken, handles complaints, and collects rent. But if that’s the case, what is a property manager? 


The truth is that a landlord and a property manager can have a lot of the same responsibilities. The differences in their roles depend on whether a landlord decides to hire a property manager to take some of those responsibilities off his plate. We will explore the differences between landlord and property manager, and explain why hiring a rental property management company can offer great peace of mind for a landlord.


What is a Landlord?

A landlord is someone who owns rental property as an investment. They are responsible for maintaining the property and keeping it occupied with quality tenants. Many landlords choose to do this themselves, while others find someone to do it for them. A landlord who handles their own property needs to be able to:

  • Advertise for new tenants
  • Screen and do background checks on prospective renters
  • Prepare lease agreements
  • Enforce the terms of the lease agreement
  • Set rental price
  • Collect rent payments
  • Maintain the property and make any needed repairs
  • Handle tenant complaints and disputes


In addition, a landlord who owns the property makes major financial decisions, such as when to replace the roof or buy all new appliances in an apartment complex and when to raise rent prices. 


What is the Purpose of a Property Manager? 

A property manager acts as a representative for the landlord. They can do all of the same things a landlord does, but they often have more resources and the experience to do it more efficiently. Property management companies can have an entire staff dedicated to the various jobs that need to be done. 


Landlords, especially those who own only a few properties or have a full-time job, often find it beneficial to outsource the work to a property manager. Property managers can focus on the work of running a rental 24/7, including performing tasks such as:


Help Finding Qualified Tenants

With extensive marketing and advertising experience, property managers can tap into a large pool of potential renters. They also have effective screening policies in place to weed out unqualified tenants. Not only can they prevent units from going unoccupied, but they can also make sure to cover things in a background check that landlords might forget


Know How to Fix Things, or Who to Call if they Don’t

Owning a rental property means constantly receiving maintenance requests. A landlord may easily address some issues, such as replacing a lightbulb, but may not be able to handle more complicated tasks like fixing a leaky dishwasher. Property managers have plenty of knowledge and experience with handling repairs and also have excellent relationships with trusted plumbers, electricians, and other local vendors to call upon when needed.


Landlords who own multiple properties or live far away can rely on their property manager to respond to maintenance requests quickly, keeping tenant complaints at a minimum.


Prepare Vacant Units for the Next Tenant

To keep rental properties full, landlords need to clean and make any needed repairs immediately after tenants move out. A property manager can efficiently clean carpets, paint, clean appliances, and go above and beyond to make sure rentals are ready to show to new applicants, taking the weight off of the landlord’s shoulders.


Understand Landlord-Tenant Laws

Property managers are familiar with local, state, and federal laws regarding discrimination in screening and selecting tenants, the accuracy of lease documents, and a tenant’s right to privacy. They also understand the legalities of the eviction process and can ensure that the property itself complies with rental laws. Landlords can get very busy and fail to review many of these regulations, ending up with costly legal consequences.


Track Down Rent Payments

Landlords can spend a lot of time trying to collect rent from elusive tenants. And the longer rent goes unpaid, the farther behind they get financially. A property manager has the communication skills needed to get tenants to pay on time, or make them pay if they are late. They also know how to legally terminate a lease or begin eviction proceedings if necessary.


Keep Track of Finances

Not all landlords have the skill or desire to do their own accounting. A property manager can offer these services, tracking rent collections and expenses and providing financial reports. Property managers are also a great resource for a landlord’s decision-making about the property. They can advise about how to prioritize large capital investments and renovations for the property, such as installing new machines in a laundry room or recarpeting the hallways. They are also familiar with the local rental market, so they know how much similar properties are charging for rent, and how much tenants are willing to pay. All of this can be highly beneficial to a landlord when it comes to boosting their ROI.


A Rental Property Management Company Can Help Landlords Enjoy Their Investment

Self-managing rental property can be overwhelming for a landlord, especially when there are multiple units involved. Choosing to hire a property manager can mean letting go of a lot of the stress. Rental owners can leave their investment in the hands of professionals, allowing them to focus on their full-time job and their family, or just enjoy more free time. 


If you are a landlord in the St. Louis region ready to increase your profits and have more time in 2025,
Select Leasing & Management can help. Contact us today to learn how we can give you back your time, save you money, and safeguard your investment.ody content of your post goes here. To edit this text, click on it and delete this default text and start typing your own or paste your own from a different source.

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By Brett Murray February 6, 2025
Rental property damage beyond normal wear and tear can stretch a landlord’s budget and patience. Know when and how to approach tenants about recouping your costs.
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As a Landlord, you can’t just “trust your gut” when it comes to letting a new tenant move into a rental unit. Some type of tenant background check is necessary to ensure the person is who they say they are, can pay rent, and won’t cause trouble or property damage. While there is no guarantee that someone will be a good renter or a bad one, a thorough screening process can help improve the odds. It’s also helpful to dig a little deeper than the usual questions for things landlords frequently forget, or that might be missed in a background check. The Importance of Tenant Screening Owning rental property is a business, and profits depend on collecting rent, minimizing expenses, and maintaining the investment’s value. Simply put, finding good tenants with tenant background checks is a wise business decision. Saying “yes” to the wrong person can cause property owners a lot of problems, like: Unstable finances due to unpaid or chronically late rent Increased maintenance, repair, and cleaning if tenants mistreat the property Losing good tenants driven out by a neighbor’s disruption Safety concerns and potential premises liability due to criminal behavior Legal fees if eviction proceedings are necessary The consequences of not doing background checks are far worse than the time and money it takes to do them in the first place. Ground Rules for a Tenant Background Check The U.S. Department of Housing and Urban Development’s Fair Housing Act makes it illegal to turn down applicants for the following: Race Color National Origin Religion Sex (including gender identity and sexual orientation) Familial Status Disability Not only is it against the law to even ask about these factors, but they have nothing to do with whether someone will be a good or bad tenant . Far more important information can be learned from a credit check, a criminal background check, and an application that asks for meaningful information about the applicant’s rental history. Landlords are within their rights to ask for the following: Employment and salary history Current income Social security number Driver’s license number Past evictions Credit history and bankruptcies Arrests, convictions, and inclusion on the sex offender list References Nothing prevents a person from lying about something on this list, but the information will be included in formal screenings. Inconsistencies in what’s written on the application and what comes to light with a background check are enough to justify turning down the application.  Landlords must get written consent to do tenant background checks for both criminal history and credit scores. An applicant’s refusal to give permission is itself a red flag that the person may have something to hide. Property owners are allowed to make background checks a requirement to consider an application . Things Landlords Frequently Forget to Ask During Screening Along with the standard background information listed above, there are some other things landlords can look into that can be helpful in making a rental decision. These topics can be added to the application so the answers are in writing. As long as all applicants are asked the same questions, they are not discriminatory. 1. What are the names of all occupants? There are several reasons why knowing exactly who will be living in the rental unit is important. Ideally, all adults should be included in the lease. This way, roommates, partners, and adult children can all be screened for criminal histories and red-flag behavior. It might seem trivial, but a follow-up question asking how many vehicles will be on the premises could be relevant if parking space is limited. Some leases include occupancy limits , either due to local laws or the landlord’s preference. This is another reason to ask for the names of both full-time and part-time occupants. Perhaps a tenant is the only full-time resident but has custody of several children on weekends or for the summer. Renting to them could violate the lease or Missouri housing standards . 2. Have you ever broken a lease or been asked to move? Evictions are usually a last resort, so the standard question about past evictions may not give a landlord enough information. Asking these questions instead can be revealing. A past landlord may have given warnings and threatened to evict someone, but the tenant moved before they had to follow through. Likewise, a tenant may have stopped paying rent and left before their lease expired. Either situation is a red flag. These questions can open a discussion to see if there is a reasonable explanation. 3. What is the status of prior arrests or convictions? Everyone deserves a place to live, including those with a criminal past. Past arrests or convictions might come up for people who otherwise might be great tenants. What’s often missed in a background check is how their case was resolved or their current status. Probing into the nature and seriousness of the crime and how long ago it occurred can tell a lot. Was it a misdemeanor or a felony? Is the case resolved or has it not yet gone to trial? Can a parole officer vouch for you if they were incarcerated? Are you in rehab or otherwise working toward rehabilitation? Are you in the National Sex Offender Registry? Remember, people can be arrested for many things but are innocent until proven guilty. And even if found guilty, they may have paid their debt to society. Unless you choose to adopt a zero-tolerance policy (which is perfectly acceptable), having these conversations is helpful. Consider, too, that an applicant who is open about their past and tells you what you will learn from a background check, may be worth a second look.
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