Blog Post

The Property Management To-Do List

April 7, 2020
pickup truck for property manager outside of managed building
The business of owning rental real estate can be lucrative, but it is also hard work. Finding tenants is just the beginning. Landlords have an extensive property management to-do list that they must constantly maintain.
 
Landlords can choose to go it alone and do all the work themselves, or they can hire a property management company. Professional property managers like Select Leasing & Management have the experience and the staff to take care of all tasks necessary to keep rental properties running smoothly. For owners who decide to manage their own properties, here is a checklist that will help.

Getting Ready to Rent

Before anyone moves into a rental space, there are things the landlord must think through. If a building has been purchased with tenants already residing there, some of these decisions may carry over from the previous owners.
  • Set rates. Determine what similar rental units are going for in the area and choose a rate that is competitive but will still make the venture profitable.
  • Draft rental policies. Decide if you will allow smoking, pets, and subletting. Do you want to limit how many people can occupy an apartment? Will you let renters make improvements like painting the walls? Write up clear rules covering the things that matter to you, making sure they follow local and federal anti-discrimination laws.
  • Advertise. Market the property in the preferred way(s) for your area: online ads, social media, print publications, or a combination. Highlight the property’s best features and amenities to attract potential tenants.
  • Screen Tenants. Ignoring tenant screening is a mistake. Select the right renters by putting their applications through a thorough screening process that includes credit checks and criminal background checks. 

Prepping the Dwelling

There are several things that a landlord needs to do to the rental unit before it is ready to be rented. This applies to preparations for the first-ever tenant and every new tenant after that. These tasks are easiest to accomplish while the unit is empty. Owners need to make sure there is plenty of time between move-in and move-out times to get them all done, even if that means some time when the apartment is vacant.
  • Cleaning. The rental unit must be thoroughly cleaned from top to bottom before a new tenant moves in. Anything left behind by a departing tenant should be disposed of. Unless the apartment has been shown to potential renters while it is occupied, it is best to complete this before it is advertised.
  • Paint, floors, and window treatments. The condition of these things needs to be assessed and they need to be taken care of if necessary. Many landlords will repaint walls between tenants. Some will also replace carpet and blinds. If they don’t need to be replaced, they should at least be added to the list of things to clean.
  • Appliances. Check that the stove, refrigerator, dishwasher, and washer and dryer are in good working order. They will need to be fixed or replaced before the tenant moves in.
  • Electric, plumbing, and HVAC. Every light switch and outlet should be properly wired and grounded. Make sure there are no leaky pipes, the toilets flush, and sinks are not clogged. Test the heat and air conditioning, no matter what season it is. All of these things are essential to the livability of the space. 
  • Safety and Security. Not only is it smart to have working smoke and carbon dioxide detectors, in most municipalities, it’s also the law. The safety of the tenants, as well as the property itself, is at stake if these are missing or broken. The rental unit should also have reliable locks on windows and doors. Features such as a locked and secured lobby area or an intercom system should be tested and in good working order. 
  • Repairs. Make sure that anything in the apartment that is broken gets fixed before a new tenant arrives. Loose doorknobs, cracked windows, and nail holes in the walls should all be repaired. You’ve chosen a terrific way of integrating images and text into your website. Move the image anywhere you want in this container and the text will automatically wrap around it. You can display events can add text that describes the image you’ve selected or simply use the image for decorative purposes.

Taking Care of the Building

Whether it is a single-family house or multiple apartments in a large building, the structure and the property it sits on is the landlord’s responsibility to maintain. There are ongoing tasks that must be done on a routine schedule, as well as large projects that may only be needed occasionally.
  • Structure. Schedule periodic assessments of the roof, exterior paint, brickwork, steps, etc. Repairs or replacements should happen as needed.
  • Grounds. Routine maintenance such as mowing the lawn, shoveling and salting walkways, and landscaping are necessary. For single-family dwellings, this might be left up to the tenant. If that is the case, the responsibility should be outlined in the lease agreement. Some allowances, like providing lawn equipment or reimbursing for gas might be made so the tenant can perform these tasks.
  • Public areas. Maintaining public areas of an apartment building must be done on a regular basis. Hallways must be mopped or vacuumed, lobbies cleaned, litter removed, and trash cans emptied.

Keeping Tenants Happy

Landlords have the responsibility of taking care of tenants’ needs while they reside in the rental home. They must be ready to take on these tasks if and when they arise.
  • Repair requests. Tenants need to be able to contact the landlord or property manager if things break. It is up to the landlord to see that things get fixed or replaced. 
  • Emergency calls. Sometimes these repair issues can’t wait. Unfortunately, calls could come in at any hour if a pipe burst or a window gets smashed. The landlord will need to deal with it immediately.
  • Mediating conflicts. Hopefully, all tenants get along, but if a renter has problems with the other tenants in the building, they may complain to the landlord. It may fall to the landlord to intervene, especially if the complaint involves a tenant breaking the regulations laid out in the rental agreement. 

Tenant Transitions

Having procedures in place for when one tenant leaves and another moves in will encourage smooth transitions.
  • Walkthroughs. Consider doing a walkthrough with the departing tenant, and another with the new tenant. These inspections will determine if the former tenant has left behind a mess or damage that will void their security deposit. It will also assure the new tenant that all of the steps to prepare the dwelling (above) have been followed.
  • Change locks. All locks and security codes need to change before handing over the keys to each new tenant. 
  • Transfer utilities. When tenants are responsible for paying their own power bills, the landlord may want to assist them in making sure the accounts get transferred in a timely manner.

Accounting and Administrative Tasks

paying bills cash book administrative tasks
There is a lot of administrative work that goes along with owning rental property, too:
  • Rent collection. Landlords are responsible for making sure that rent is paid on time. Make electronic payment options available if possible. Keeping thorough accounting records and sending late notices go along with this task.
  • Security deposits. Collecting, keeping track of, and refunding security deposits is important and should be done in a timely manner.
  • Pay bills. Bookkeeping to pay the mortgage, taxes, maintenance and repair workers, and supply vendors are essential. If the rental property is a large building with a lot of expenses, this can be time-consuming. Hiring a bookkeeper might be necessary.
  • Insurance. The building must be insured, but so must the landlord. Landlord insurance policies exist to cover not only the property but the owner’s financial liability if something were to happen to a tenant on the premises. 
  • Enforce policies. If there are written policies in place as we suggested above, it is up to the landlord to see they are followed. If tenants break the rules, take the necessary steps to correct the behavior or seek action to remove the tenant.
  • Comply with laws. Keep informed about, and stay in compliance with, all current laws and regulations on the federal, state, and local levels. 

Getting Help With Your Property Management To-Do List

As you can see, the list of things to do for a landlord is extensive. Even if the owner has just one single-family home to rent, they may lack the time and resources to manage it. 

Some situations that make self-managing rental properties difficult or impossible are:

 

  • Juggling property management with a full-time job
  • Physically unable to do the work
  • Living far away from the rental property
  • No desire to deal with tenants
  • Disorganization
  • Wanting the property as an investment only

 

If any of these apply, you should seriously consider hiring a property management company. Select Leasing & Management has several useful resources to help you reap the benefits of being a landlord, without shouldering the burden all by yourself. Find out what services property managers provide , how much it will cost , and how to find the best one to fit your needs.


Cover image by towfiqu ahamed barbhuiya by Canva.com

Share this post

By Brett Murray February 6, 2025
Rental property damage beyond normal wear and tear can stretch a landlord’s budget and patience. Know when and how to approach tenants about recouping your costs.
January 9, 2025
The purpose of a property manager is to take a lot of weight off a landlord’s shoulders. Working with a property management company can also boost your ROI.
By Brett Murray December 5, 2024
As a Landlord, you can’t just “trust your gut” when it comes to letting a new tenant move into a rental unit. Some type of tenant background check is necessary to ensure the person is who they say they are, can pay rent, and won’t cause trouble or property damage. While there is no guarantee that someone will be a good renter or a bad one, a thorough screening process can help improve the odds. It’s also helpful to dig a little deeper than the usual questions for things landlords frequently forget, or that might be missed in a background check. The Importance of Tenant Screening Owning rental property is a business, and profits depend on collecting rent, minimizing expenses, and maintaining the investment’s value. Simply put, finding good tenants with tenant background checks is a wise business decision. Saying “yes” to the wrong person can cause property owners a lot of problems, like: Unstable finances due to unpaid or chronically late rent Increased maintenance, repair, and cleaning if tenants mistreat the property Losing good tenants driven out by a neighbor’s disruption Safety concerns and potential premises liability due to criminal behavior Legal fees if eviction proceedings are necessary The consequences of not doing background checks are far worse than the time and money it takes to do them in the first place. Ground Rules for a Tenant Background Check The U.S. Department of Housing and Urban Development’s Fair Housing Act makes it illegal to turn down applicants for the following: Race Color National Origin Religion Sex (including gender identity and sexual orientation) Familial Status Disability Not only is it against the law to even ask about these factors, but they have nothing to do with whether someone will be a good or bad tenant . Far more important information can be learned from a credit check, a criminal background check, and an application that asks for meaningful information about the applicant’s rental history. Landlords are within their rights to ask for the following: Employment and salary history Current income Social security number Driver’s license number Past evictions Credit history and bankruptcies Arrests, convictions, and inclusion on the sex offender list References Nothing prevents a person from lying about something on this list, but the information will be included in formal screenings. Inconsistencies in what’s written on the application and what comes to light with a background check are enough to justify turning down the application.  Landlords must get written consent to do tenant background checks for both criminal history and credit scores. An applicant’s refusal to give permission is itself a red flag that the person may have something to hide. Property owners are allowed to make background checks a requirement to consider an application . Things Landlords Frequently Forget to Ask During Screening Along with the standard background information listed above, there are some other things landlords can look into that can be helpful in making a rental decision. These topics can be added to the application so the answers are in writing. As long as all applicants are asked the same questions, they are not discriminatory. 1. What are the names of all occupants? There are several reasons why knowing exactly who will be living in the rental unit is important. Ideally, all adults should be included in the lease. This way, roommates, partners, and adult children can all be screened for criminal histories and red-flag behavior. It might seem trivial, but a follow-up question asking how many vehicles will be on the premises could be relevant if parking space is limited. Some leases include occupancy limits , either due to local laws or the landlord’s preference. This is another reason to ask for the names of both full-time and part-time occupants. Perhaps a tenant is the only full-time resident but has custody of several children on weekends or for the summer. Renting to them could violate the lease or Missouri housing standards . 2. Have you ever broken a lease or been asked to move? Evictions are usually a last resort, so the standard question about past evictions may not give a landlord enough information. Asking these questions instead can be revealing. A past landlord may have given warnings and threatened to evict someone, but the tenant moved before they had to follow through. Likewise, a tenant may have stopped paying rent and left before their lease expired. Either situation is a red flag. These questions can open a discussion to see if there is a reasonable explanation. 3. What is the status of prior arrests or convictions? Everyone deserves a place to live, including those with a criminal past. Past arrests or convictions might come up for people who otherwise might be great tenants. What’s often missed in a background check is how their case was resolved or their current status. Probing into the nature and seriousness of the crime and how long ago it occurred can tell a lot. Was it a misdemeanor or a felony? Is the case resolved or has it not yet gone to trial? Can a parole officer vouch for you if they were incarcerated? Are you in rehab or otherwise working toward rehabilitation? Are you in the National Sex Offender Registry? Remember, people can be arrested for many things but are innocent until proven guilty. And even if found guilty, they may have paid their debt to society. Unless you choose to adopt a zero-tolerance policy (which is perfectly acceptable), having these conversations is helpful. Consider, too, that an applicant who is open about their past and tells you what you will learn from a background check, may be worth a second look.
Show More
Share by: