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How to Tell if Your Property Management Company is Worth It

November 3, 2020
How to tell if your property management company is worht it
There are two types of rental property owners: Those who manage their properties themselves and those who hire someone to do it. Both groups can find themselves asking “Are property management companies worth it?” 

The do-it-yourself-ers ponder if they should invest the money in a property manager, while many who already use one wonder if they’re really getting their money’s worth. The ROI on a property management company can definitely be worth it...if you know what to look for and hire the right one.

Why Use a Property Manager

Some property is owned strictly as an investment. The owners have no intention of being landlords and assume from the start that someone else will handle day-to-day operations. Others, however, don’t mind taking care of things themselves. These people usually own fewer, smaller properties where self-management is a realistic option. 


Owners often come to a crossroads, where their circumstances change or self-managing becomes too much for them. Some signs that it may be worth it to hire a property management company:


  • Adding more properties to the portfolio
  • Living too far away
  • Juggling management duties and a full-time job
  • Being physically unable to do the work
  • Wanting more leisure and family time
  • Simply not wanting the hassles of being a landlord

How Property Management Companies Add Value

According to an article on businesswire.com, the two things that cause rental property owners the most stress are maintenance and tenant relations. They’re the main reasons why people decide to hire a property management company rather than managing by themselves. Both are time consuming, and if neglected can cost money—or diminish the property’s ability to make money.

Maintenance

Property managers can handle the routine upkeep of a property, including cleaning common areas, mowing grass, and shoveling snow in the winter. Preparing rental units for new tenants by cleaning, painting, and refurbishing is a necessary and time-consuming task. They can also take care of both scheduled and emergency maintenance and repair requests for the tenants. This is all accomplished either with an on-site maintenance crew or a network of subcontractors they can hire for specific projects.

Tenant Relations

Management companies can take care of everything tenant-related including advertising for new renters, doing background checks, drafting leases, and enforcing rules and regulations. They are the point-of-contact for the tenants for everything. They often invest time in creating good relationships with the tenants. This is ideal because happy tenants stick around and renew their leases.

Administration

Property management companies are in charge of collecting rent, but can also offer a host of other administrative services. They can provide monthly financial reports, analyze the local market, and advise on projects that will attract more tenants.



Taking care of all of these tasks is a difficult job for a DIY landlord with multiple tenants. It also requires certain skill sets that not everyone has: handyman, accountant and marketing director. Add to that the difficult interpersonal aspect of reprimanding rule-breakers or kicking someone out.

How Property Management Companies Charge and What it Costs

How much do property management companies cost?

Property management companies typically charge a fee between 8% and 12% of total rental income. They are also reimbursed for expenses, either by providing receipts or a flat fee that covers their costs for supplies and labor. Some use a reserve account that they can draw upon for expenses and to pay their subcontractors.


Cost is a major concern, but property owners should look at what they’re getting for their money. An owner who hires a company based solely on price may be disappointed in the level of service. And a DIY owner might get frustrated and overworked, thinking they can’t afford to hire someone. 


Both must look at the value a company can bring to their property. The owner with the cheap property manager might see tenants leaving and his property getting rundown. By paying a bit more, he or she could get a company who works harder and maintenance and tenant relations.


The do-it-yourself landlord should consider this: If they think they’re already paying for property management, they’re wrong. What they’re not spending in dollars, they’re spending in time. If they didn’t need to take care of the property, what would they do with those extra hours in the day? Work on other investment opportunities? Spend more time with family or enjoying a hobby? Take a vacation or spend a holiday without the worry of an emergency phone call? Time spent managing a property is a labor cost. The cost of that labor could be redirected to a property management company. 

Red Flags that Your Property Management Company Isn’t Worth It

Property owners who use a property management company should look out for the following situations. They could indicate that the company they’ve hired isn’t providing the best bang for their buck.

Tenant Vacancies

Keeping the vacancy rate low is essential for a rental property to turn a profit. When a property management company can’t keep good tenants, or can’t find new ones, that’s a problem. It could mean that they aren’t doing enough to market the property. It can also be a sign that the rent is out of step with the market. Keep an eye out for complaints and tenants who don’t renew their leases. There could be a problem with the management staff’s attitude or responsiveness to requests.

Rundown Property

A property management company’s failure to address maintenance and repairs can degrade the properties value and turn away tenants. The longer things are left in disrepair, the more time and money it will take to get them back in shape.

Bad Tenants

If a property management company isn’t doing appropriate background checks or maintaining rules and regulations, the rental units could be filled with bad tenants. Bad tenants cause damage, pay their rent late or don’t pay at all, and sometimes break the law on your property. The eviction process is expensive. Better to hire a company that finds renters who won’t become a problem. 

Lack of Communication

If you don’t hear from your property management company until a problem gets out of control, or they bother you with every little thing, you might want to consider a new company. Good property managers strike a balance between the two—alerting you about important issues, but taking the initiative to handle routine tasks. How much, or how little communication you’re comfortable with is something that should be discussed when hiring a property management company.

Hidden Expenses

Before signing a contract with a property management company, be sure to know exactly how billing and expenses are handled. For example, if you’re paying a flat fee per unit, do you still pay if the unit is vacant and not bringing in any rent revenue? Will they provide you with invoices for reimbursement or charge a flat fee for maintenance supplies? Will they get bids from several vendors for big projects—and will you make the choice or will they? Ironing out all of these details ahead of time will cut down on the surprises. A company that isn’t transparent about these matters upfront is a big red flag.

What to Do if You’re Not Getting Your Money’s Worth

Rental property is too big of an investment to hand over the reins to a company who won’t do a good job for you and your tenants. The profitability of the investment depends on finding someone you can trust to add value. 


If you suspect that your property management company isn’t worth what you’re paying them, or if you’re considering hiring a property manager for the first time, start by reading our article Choosing a Property Management Company: The Questions Some Hope You Won’t Ask. Or contact us at Select Leasing and Management. We can help you sort out exactly what you and your tenants need.


Cover Image by Shutterbug75 by Canva.com

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As a Landlord, you can’t just “trust your gut” when it comes to letting a new tenant move into a rental unit. Some type of tenant background check is necessary to ensure the person is who they say they are, can pay rent, and won’t cause trouble or property damage. While there is no guarantee that someone will be a good renter or a bad one, a thorough screening process can help improve the odds. It’s also helpful to dig a little deeper than the usual questions for things landlords frequently forget, or that might be missed in a background check. The Importance of Tenant Screening Owning rental property is a business, and profits depend on collecting rent, minimizing expenses, and maintaining the investment’s value. Simply put, finding good tenants with tenant background checks is a wise business decision. Saying “yes” to the wrong person can cause property owners a lot of problems, like: Unstable finances due to unpaid or chronically late rent Increased maintenance, repair, and cleaning if tenants mistreat the property Losing good tenants driven out by a neighbor’s disruption Safety concerns and potential premises liability due to criminal behavior Legal fees if eviction proceedings are necessary The consequences of not doing background checks are far worse than the time and money it takes to do them in the first place. Ground Rules for a Tenant Background Check The U.S. Department of Housing and Urban Development’s Fair Housing Act makes it illegal to turn down applicants for the following: Race Color National Origin Religion Sex (including gender identity and sexual orientation) Familial Status Disability Not only is it against the law to even ask about these factors, but they have nothing to do with whether someone will be a good or bad tenant . Far more important information can be learned from a credit check, a criminal background check, and an application that asks for meaningful information about the applicant’s rental history. Landlords are within their rights to ask for the following: Employment and salary history Current income Social security number Driver’s license number Past evictions Credit history and bankruptcies Arrests, convictions, and inclusion on the sex offender list References Nothing prevents a person from lying about something on this list, but the information will be included in formal screenings. Inconsistencies in what’s written on the application and what comes to light with a background check are enough to justify turning down the application.  Landlords must get written consent to do tenant background checks for both criminal history and credit scores. An applicant’s refusal to give permission is itself a red flag that the person may have something to hide. 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Some leases include occupancy limits , either due to local laws or the landlord’s preference. This is another reason to ask for the names of both full-time and part-time occupants. Perhaps a tenant is the only full-time resident but has custody of several children on weekends or for the summer. Renting to them could violate the lease or Missouri housing standards . 2. Have you ever broken a lease or been asked to move? Evictions are usually a last resort, so the standard question about past evictions may not give a landlord enough information. Asking these questions instead can be revealing. A past landlord may have given warnings and threatened to evict someone, but the tenant moved before they had to follow through. Likewise, a tenant may have stopped paying rent and left before their lease expired. Either situation is a red flag. These questions can open a discussion to see if there is a reasonable explanation. 3. What is the status of prior arrests or convictions? 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