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7 Tenant Concerns that Property Management Companies Wished Landlords Knew About

July 4, 2023
tenant in a rental property

Landlords have a duty to provide a safe and habitable place for their tenants to live. But the rental market is far too competitive to stop there. Renters are looking for much more than just a roof over their heads.


For landlords who are trying to keep up with day-to-day operations on their own, there is sometimes a disconnect between tenant concerns and their own priorities. In its many years as one of the top St. Louis property management companies, Select Leasing & Management knows what matters to renters. These seven things top the list of tenant concerns.

1. They Need to Feel Safe

You’d be hard-pressed to find a renter who didn’t care about the safety and security of themselves and their belongings. Landlords know this. But they’re not the ones coming home late at night, taking the trash to the alley, or going to the dark basement laundry room. In fact, how many landlords ever bother to visit their properties after dark?


Be sure there’s ample lighting throughout the property to make everyone feel safer. Entryway lights can be on a timer from dusk until dawn. Consider motion sensor lights in hallways near storage areas and the laundry room.



Where a sturdy deadbolt and a chain lock once were enough, today’s renters will appreciate more tech-savvy solutions like coded keyless entry and front door cameras they can access on a smartphone.

2. They Worry About Rent

Inflation and a lack of inventory are just two things that are responsible for increased rent across the country. It’s no surprise that many tenants worry that there will be an increase. While landlords have the right to raise rent, they can be mindful of how the news will impact their tenants.


It is important to know the legal way to increase rent. For example, it can’t take effect until the end of the current lease agreement. And landlords can’t try to force out bad tenants by upping the price.



If a rental property gets significant improvements or additional amenities, that is a valid reason to raise the rent. It also makes sense to raise rent if local market prices in general have gone up. Landlords must give ample notice and should deliver the news with compassion. They must also understand that even though the increase is necessary, not all tenants will be able to handle the financial impact and some might look for a new place to live.

3. They Want a Quick Response to Maintenance Requests

Respond to maintenance requests

Responses to maintenance requests are always a concern for tenants. Not only is it imperative to fix problems quickly, but it must also be easy for renters to inform management about issues.



Today’s tenants have less patience for traditional ways of getting in touch to let someone know there’s a problem. Having to visit the property management office or leave a voicemail is going to seem old-fashioned to most renters. At the very least, give them the option of texting maintenance concerns. Better yet, set up an online portal through the management company’s website, or even an app, as a way to both request maintenance and check on the status of the work order.

When it comes to performing maintenance, keep the lines of communication open. Respond immediately, let the tenant know a timeframe for the repair, and follow through to see it is done on time.

4. They Don’t Remember What’s In the Lease

Knowing what is and isn’t allowed can be a concern for tenants. They may wonder if they are allowed to paint their apartment. Or if their neighbor’s late-night parties are breaking a rule. And will the landlord spray for bugs, or do they need to do it themselves?


One solution is to make access to the lease available online. Provide a copy of the document in a format that’s easily brought up on a computer, tablet, or smartphone. Renters can use this resource to answer their own questions about the rules or fine print in the lease document—without having to contact the landlord or property management company or dig out a paper copy from their files.


Most property management companies can also initiate their leases and rental agreements with electronic signatures online. Particularly in the era of COVID-19, this proved to be an efficient, easy way to take care of the usual paperwork. For younger renters who do almost everything online, it’s a no-brainer. And chances are that if they originally signed it electronically, they’ll have a copy somewhere on their phone or computer when they have questions.

5. They Want Updated Amenities

A Victorian-era home with antique features or a mid-century modern with a retro vibe will attract a specific group of renters. Most renters, however, prefer modern fixtures and updated amenities. Adding a few inexpensive features can make a big impact on the way a rental unit is perceived.


New cabinet hardware, faucets, or a rainfall showerhead are easy ways to update a bathroom. If it’s time for a complete remodel and the budget allows, walk-in showers are often preferred over tubs. In the kitchen, switch out old appliances for stainless steel. 


Electronics and connectivity are a big concern, especially with more people working from home. Think about replacing ordinary electric outlets with ones that include USB connectors. Smart thermostats and keyless entry will be well received too. And a high-speed internet connection is a must, even if the cost is passed on as part of the utilities.

6. They Value Eco-Friendliness and Sustainability

Concern for the environment is a hot-button issue that is on the minds of many tenants these days. Highlighting eco-friendly touches throughout a property will not only satisfy current tenants but can help attract new ones. Plus, it is estimated that 42% of millennials are willing to pay more for sustainable goods and services, so investments in this area can translate to more revenue for a landlord.


At the very least, apartment building owners should think about setting up recycling bins and water bottle filling stations. Solar lights along outdoor walkways are inexpensive and easy to install. And if the budget allows, charging stations for electric vehicles are becoming an increasingly marketable perk.


Landlords can also go green with non-toxic, natural cleaning products. And tenants might appreciate environmentally friendly products around the property, such as sustainable mulch in the landscaping or picnic tables and playground equipment made of recycled materials.


Finally, energy-efficient appliances aren’t just good for the planet but can also save money on water and electricity—a welcome thing for tenants paying their own utilities.

7. Communication and Respect

Property management companies wish some landlords understood how crucial communication and respect are to tenants. Tenants want to be informed about important changes. For example, let renters know in advance about maintenance projects that could impact them. And give them plenty of notice of upcoming rent increases.


Everyone wants to be treated with kindness and compassion. If tenants have the impression that their requests and concerns are ignored, that’s a big problem. So is feeling like some of the rules and regulations are condescending or meant to single them out. Refrain from rude or disrespectful instructions or reprimands and opt for kind reminders instead.

Property Management Companies Can Address Tenant Concerns

Successful landlords understand that keeping tenants happy is part of their job. Evaluate all reasonable concerns and consider focusing your energy and budget on those projects. Aligning your goals and priorities for the building with your tenants’ concerns can help build the relationship for years to come.


But if you have your hands full keeping up with the day-to-day management of the property, let alone the issues that worry your renters, consider a St. Louis property management company like Select Leasing & Management. They’re experts at managing all aspects of your property, including what is most important to your tenants.


Article originally published October 6, 2020.

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As a Landlord, you can’t just “trust your gut” when it comes to letting a new tenant move into a rental unit. Some type of tenant background check is necessary to ensure the person is who they say they are, can pay rent, and won’t cause trouble or property damage. While there is no guarantee that someone will be a good renter or a bad one, a thorough screening process can help improve the odds. It’s also helpful to dig a little deeper than the usual questions for things landlords frequently forget, or that might be missed in a background check. The Importance of Tenant Screening Owning rental property is a business, and profits depend on collecting rent, minimizing expenses, and maintaining the investment’s value. Simply put, finding good tenants with tenant background checks is a wise business decision. Saying “yes” to the wrong person can cause property owners a lot of problems, like: Unstable finances due to unpaid or chronically late rent Increased maintenance, repair, and cleaning if tenants mistreat the property Losing good tenants driven out by a neighbor’s disruption Safety concerns and potential premises liability due to criminal behavior Legal fees if eviction proceedings are necessary The consequences of not doing background checks are far worse than the time and money it takes to do them in the first place. Ground Rules for a Tenant Background Check The U.S. Department of Housing and Urban Development’s Fair Housing Act makes it illegal to turn down applicants for the following: Race Color National Origin Religion Sex (including gender identity and sexual orientation) Familial Status Disability Not only is it against the law to even ask about these factors, but they have nothing to do with whether someone will be a good or bad tenant . Far more important information can be learned from a credit check, a criminal background check, and an application that asks for meaningful information about the applicant’s rental history. Landlords are within their rights to ask for the following: Employment and salary history Current income Social security number Driver’s license number Past evictions Credit history and bankruptcies Arrests, convictions, and inclusion on the sex offender list References Nothing prevents a person from lying about something on this list, but the information will be included in formal screenings. Inconsistencies in what’s written on the application and what comes to light with a background check are enough to justify turning down the application.  Landlords must get written consent to do tenant background checks for both criminal history and credit scores. An applicant’s refusal to give permission is itself a red flag that the person may have something to hide. Property owners are allowed to make background checks a requirement to consider an application . Things Landlords Frequently Forget to Ask During Screening Along with the standard background information listed above, there are some other things landlords can look into that can be helpful in making a rental decision. These topics can be added to the application so the answers are in writing. As long as all applicants are asked the same questions, they are not discriminatory. 1. What are the names of all occupants? There are several reasons why knowing exactly who will be living in the rental unit is important. Ideally, all adults should be included in the lease. This way, roommates, partners, and adult children can all be screened for criminal histories and red-flag behavior. It might seem trivial, but a follow-up question asking how many vehicles will be on the premises could be relevant if parking space is limited. Some leases include occupancy limits , either due to local laws or the landlord’s preference. This is another reason to ask for the names of both full-time and part-time occupants. Perhaps a tenant is the only full-time resident but has custody of several children on weekends or for the summer. Renting to them could violate the lease or Missouri housing standards . 2. Have you ever broken a lease or been asked to move? Evictions are usually a last resort, so the standard question about past evictions may not give a landlord enough information. Asking these questions instead can be revealing. A past landlord may have given warnings and threatened to evict someone, but the tenant moved before they had to follow through. Likewise, a tenant may have stopped paying rent and left before their lease expired. Either situation is a red flag. These questions can open a discussion to see if there is a reasonable explanation. 3. What is the status of prior arrests or convictions? Everyone deserves a place to live, including those with a criminal past. Past arrests or convictions might come up for people who otherwise might be great tenants. What’s often missed in a background check is how their case was resolved or their current status. Probing into the nature and seriousness of the crime and how long ago it occurred can tell a lot. Was it a misdemeanor or a felony? Is the case resolved or has it not yet gone to trial? Can a parole officer vouch for you if they were incarcerated? Are you in rehab or otherwise working toward rehabilitation? Are you in the National Sex Offender Registry? Remember, people can be arrested for many things but are innocent until proven guilty. And even if found guilty, they may have paid their debt to society. Unless you choose to adopt a zero-tolerance policy (which is perfectly acceptable), having these conversations is helpful. 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